Terms and Conditions

In using this website, your deemed to have read and agreed to the following terms and conditions:


We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use information collected from individual customers. We constantly review and update our systems to ensure the best possible service to our customers.


It may be deemed necessary to pass your information to select third party companies in order to fulfil your order. We will not sell, share or rent your personal information to third parties or use your email address for unsolicited mail.


Making a purchase could not be easier. Just browse our store at www.patchsavesolutions.com and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to complete the order.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence

a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.


All major credit and debit cards are accepted. Payment for the goods is due without any deduction either with the order if the Buyer does not have a credit account, or within 30 days of invoice if the Buyer does have a credit account. If payment of the price or any part of it is not made by the due date Patch Solutions shall be entitled to charge interest on overdue accounts at the rate of 2.5% per month and any further deliveries will be suspended until the account is paid in full together with any interest. In the event of non-payment of an outstanding debt we reserve the right to claim for the whole of the balance owing. All goods remain the property of Patchsave until paid for in full.

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.


If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.



Unless specifically agreed in writing by the Seller the date of any delivery notified by the Seller to the Buyer is an estimate only and the Seller shall not be liable for the consequences of any delay in fulfilling the Buyers order. Goods are delivered by carriers over whom the Seller has no control and therefore the Seller shall not be liable for the consequences of any delay in transit. In the event of goods ordered and subsequently returned for any reason the Seller reserves the right to affect a handling charge. Next business day delivery applies to items in stock and only to orders placed within the UK. Visit our delivery page for current delivery prices.


Deliveries from the UK in to the European Union will be subject to customs duty charges/VAT to be paid by the receiver at the local rate.  If VAT registered it is then likely that all or some of this cost can be reclaimed on your Companies VAT return.

Patchsave will ensure that the relevant commercial invoice documentation is uploaded which will include our EORI number, value of the consignment the product Commodity Code and its Country of Origin ready for customs clearance.


If delivery is delayed by any cause beyond the reasonable control of Patch Solutions, a reasonable extension of time for delivery shall be granted and the Buyer shall pay such reasonable extra charges as shall have been occasioned by the delay.


As part of our service we ensure that all products are packaged and delivered to the highest standards to minimise any damage being sustained during transit.

Before any goods are signed for, you should check that there is no damage, effectively by signing for them; you are accepting the delivery in perfect condition. If there is any damage, please do not sign for the goods and notify us as soon as possible that you have refused the delivery.



Patch Solutions will replace goods which fail to arrive or which arrive in a damaged condition. However, in order to comply with the terms of our own insurance policy, notification of loss or damage to the goods in transit must be made to us in writing, within 7 days of the date of despatch, failing which no claim in respect of such loss or damage will be entertained by Patch Solutions.


The Buyer will inspect the goods upon arrival and if they do not correspond in nature to the goods ordered, will give Patch Solutions written notification of any discrepancy within 7 days of the date of despatch, failing which the Buyer shall be deemed to have accepted the goods.



You have 14 days from the time of delivery to return any products to us for a full refund (this excludes any carriage charges). All products must be returned unopened in their original packing in as new condition. The cost of returning any products will be met by the buyer. You must ensure products are adequately packaged; we reserve the right to refuse a returned product that has been damaged due to negligent packaging. The Products remain your responsibility during transit and until signed for by us.

Any orders over 14 days or do not meet our returns policy may be subject to a restocking fee (£20 or 20% whichever is greater).


Patch Solutions guarantees that the goods are free from defects and are of merchantable quality but it is for the Buyer to satisfy themselves that the goods are fit and suitable for the purpose for which they require them. Defects in goods delivered shall not be grounds for cancellation by the Buyer of the remainder of any order or contract.

It is expressly agreed and understood by the Buyer that the Patch Solutions liability in respect of defective or otherwise unmerchantable goods shall under no circumstances whatsoever extend beyond the price paid for such goods, nature, howsoever caused, arising out of any defect in the goods, or from their failure to correspond to any description or representation, or from their unsuitability for any purpose. If the Buyer alleges that goods supplied are defective the Buyer will return them, carriage paid, to Patch Solutions premises. If, after examination by the Patch Solutions, it is established that the goods are defective then Patch Solutions will refund to the Buyer the cost of the carriage, and replace the goods or at Patch Solutions absolute discretion refund their purchase price.


Patch Solutions reserves the right to vary any price advertised in Patchsave Catalogues or elsewhere as occasion demands, and the goods are supplied at the price prevailing as at the date of acceptance by Patch Solutions of any order placed by the Buyer. All prices are exclusive of VAT, except where expressly stated otherwise.


Goods described in the Patch Solutions catalogues or elsewhere are subject to a continuing process of technical change and development and Patch Solutions therefore reserves the right to alter specifications without notice at any time before delivery. All descriptions, illustrations, specifications and dimensions are approximate and are only intended to present a general guideline as to the goods therein. It is therefore agreed by the Buyer that goods supplied may not comply in all respects with the description in the Patch Solutions catalogue or elsewhere. If a sample of the goods has been exhibited to and inspected by the Buyer the contract shall not constitute a sale by sample.


Although goods supplied by Patch Solutions to the Buyer shall be at the Buyers risk immediately on delivery to the Buyer (and the Buyer should be insured accordingly), the legal ownership in the goods shall not pass from Patch Solutions to the Buyer until they have been paid for in full. Until property in the goods passes from Patch Solutions to the Buyer as aforesaid the Buyer shall hold the goods as bailee of Patch Solutions. Where goods are supplied under a Contract Order with delivery in instalments over an extended period, then the Order is to be regarded as a whole so that property in none of the goods passes until all the goods, the subject of the Contract Order, have been paid for in full.


The Buyer shall not remove, alter, deface or tamper with any of the marks, names or numbers affixed to or marked on the goods, or allow anyone else to do so.


The contract is subject to English law.


Notwithstanding anything which may be contained in any purchase order or other document of the Buyer, goods are supplied subject to these conditions alone. No variations of them will apply unless expressly agreed by both parties in writing and signed on their behalf.